HOW DO I PLACE MY ORDER? 

Just choose your favorite style on the product page, click “Add to Cart,” and follow the simple checkout steps to finalize your purchase.

Once your order is confirmed, our team will carefully prepare it and notify you as soon as it’s shipped and on its way to you!

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Orders from our store are typically processed and shipped within 7 to 11 business days. For international orders, please allow an additional 1 to 2 weeks for delivery, depending on your location and customs processing times.

MY TRACKING NUMBER ISN’T WORKING.

It may take 1–2 business days for your tracking information to become active in the carrier’s system. Occasionally, delays or scanning errors can occur. If your tracking number still hasn’t updated after a few days, please contact the shipping carrier directly for the most accurate information.

I NEED HELP WITH A LATE ORDER. 

Orders are generally shipped within 5–10 business days, while international shipments may require an additional 1–2 weeks.

If your order hasn’t arrived within 10 business days (domestic) or 20 business days (international), please contact us right away so we can assist you and resolve the issue promptly.

PAYMENT

What payment methods do you accept?
We currently accept Visa and PayPal for all purchases.

When will my card be charged?
Your payment will be processed immediately once your order is successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?

At Cartlioo LLC, we take your privacy and security seriously. We use Secure Socket Layer (SSL) encryption to protect your personal and payment information during transmission.

Your credit card details are used solely to complete your transaction and are never stored after checkout. You can shop confidently knowing that your data is protected by the same trusted technology used across the world’s leading e-commerce platforms.